CSSI - Chronos Sourcing Solutions Inc.

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	Business Process Outsourcing IT is changing the way people do business, and increasingly healthcare organizations are looking at ways to cut down on costs and increase efficiency. Time, money, staffing shortages and process automation are prominent business drivers prompting healthcare organizations to consider Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). In Healthcare, business process outsourcing is the segment growing faster than IT services and includes outsourcing call center services (teleservices), insurance claims processing, process automation, receivables management, medical transcription, and billing and coding services. Having sold and rapidly deployed Healthcare BPO solutions that significantly lower costs, increase operating efficiencies and improve client profit margins, Chronos Sourcing Inc. specializes in delivering solutions with demonstrable return on investment (ROI) to its clients. Our collaborative approach involves closely working with clients to conduct thorough yet succinct business process flow assessments to quickly identify areas of strategic (long-term) and tactical (short and mid-term) improvement and cost reduction, followed by progressively designing and executing solutions with clear business benefits to our clients. Healthcare BPO, Process Automation and Custom Software Application Development: Chronos Sourcing understands the challenges and business environment driving the Healthcare Industry. With strong domain knowledge in the US Healthcare sector, we are uniquely positioned to provide Business Process Outsourcing and Process Automation solutions to various segments of the Healthcare Industry including Providers, Payers, Managed Care Organizations, Health Information Services companies, and Billing Services companies. Focus areas consist of: Medical Billing, Accounts Receivables Management and Claim Adjudication and Revenue Cycle Management Business Process Automation Custom Software Application Development Diagnosis and Procedure Coding Medical Transcription and Data Entry Workflow Design and Implementation Healthcare Software Design Business benefits include: Revenue Enhancement: Streamlined Claims processing and follow-up, resulting in fewer denials, shorter cycle times and faster Return On Investment (ROI). Healthcare Expertise: Healthcare compliance processes and a highly trained operations team with experience and certification in Coding, Medical Billing, and Custom Application Software applications. Quality Assurance: Development of organizational efficiency and quality awareness through innovative process improvements, training, metrics and development of customer and employee satisfaction programs. Call Center Services: With the cost of new customer acquisition being more than five times the cost of retaining an existing one, client relationships and satisfaction are of paramount importance in leveraging each customer relationship effectively. Customer facing services offerings such as, 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services are increasingly being deployed to offer incremental revenue and strategic advantages in addition to the traditional benefits including cost savings and avoiding additional investments. Finding the right outsourcing partner to handle non-core business processes can allow progressive companies the capabilities to lower costs, execute rapidly and achieve greater efficiency in shorter life-cycles, while specializing in what they do best. Call Center Outsourcing Services available are: Customer Support Services. Virtual customer service centers manage customer questions 24/7 via multiple channels including voice, e-mail and chat. Order status, product and service information, account verification and customers checking their reservation status are examples of customer support services. Telemarketing Services. Telesales and telemarketing outsourcing services can be used for prospecting, up-selling, cross-selling and/or to complete sales transactions online. Outbound calling services can be utilized to sell wireless services for telecommunication providers, sell travel packages to home-based customers and to complete assorted post-purchase surveys for multiple industries, including automotive, electronics and financial services. Technical Support. These services provide 24/7 technical support and problem resolution for customers, including installation and product support, start-up support, troubleshooting and usage support IT Help Desk. IT help-desk services provide technical problem resolution and support for corporate employees, including level 1 and 2 multi-channel support across a wide range of applications. Our Customer Relationship Management (CRM) services include contact center optimization services such as: Contact center strategy. Helps formulate contact center strategies that support their overall business vision and leverage the contact center as a competitive differentiator. Contact center consolidation strategy helps formulate consolidation efforts. It strategically sequences a definitive course for the organization, and helps to ensure overall implementation success. Contact center Road Map / Diagnostic. Helps clients determine the gap between where their contact center and delivery channel operations and capabilities are today, and where they need to be in the future. The top reasons cited by companies for choosing outsourcing are summarized below: 29% - Cutting operating costs 13% - Avoiding needed investment 29% - Focusing on core business 14% - Inability to staff appropriately 14% - Upgrading to current service levels Key benefits to outsourcing include: Increased ROI – Higher sales conversion rates. Significant cost savings, up to 80% in certain cases. Reduced customer service support costs. 10-12 hour Time Difference - reduced response time, deploy solutions faster and better use of resources Enhanced flexibility to manage service peaks and troughs, product lifecycles Greater coverage and number of interactions with customers. Largest population of English-speaking graduates in technical, marketing, engineering, and medical fields, with majority having advanced college degrees. Resistance to Outsourcing Organizational resistance has been noted as the single biggest impediment to outsourcing, not only because of skepticism about whether it can work but also due to the resulting uncertainty and the added perception that outsourcing leads to job loss. When done right, outsourcing results in little or no job loss. Changes are required in the ranks of the technical personnel who can either be transferred to the outsourcing company or need to be replaced, most likely due to the company's technology adoption initiatives where some skills become obsolete. Middle management has several years of accumulated business expertise and has operational oversight responsibility even after outsourcing. Since they no longer have to deal with day-to-day technical issues at a detailed level, it frees up time to interact with business units as well as analyze how the increased technical resources can be used to impact business positively. THE BOTTOM-LINE Outsourcing in the best sense allows companies to operate at a higher level of revenue without having to see a corresponding increase in operating costs.